Contact Us

Effective Date: November 13, 2026
Last Updated: November 13, 2026

Customer Assistance

At Liptavo, you can ask questions about a product before ordering and seek assistance with an order after checkout. We can help identify an order, explain a delivery update, receive a cancellation request, or guide you through a return claim. Contact us using the channels listed on this page.

Customer Service Details

Website: https://liptavo.com
Email: service@liptavo.com
Telephone: +86 13745396281
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may send an email at any time. Messages that arrive outside our published hours can be handled during a subsequent service period. For order-related correspondence, please include your order number and a brief description. Avoid sending passwords, verification codes, or complete card details.

Before Placing an Order

If information such as a product specification, available variation, or a delivery option is unclear, identify the product in your message. Please review the product listing and the order total at checkout, particularly the delivery address and shipping charge, before submitting payment.

When an Order Needs Attention

For address mistakes or cancellation requests, tell us as soon as possible. A change can be attempted only while the fulfillment stage permits it; dispatch may prevent an amendment. For an apparent lost shipment, a damaged delivery, missing components, or the wrong item, provide the order reference and any useful tracking evidence or photographs. We will review the matter and explain the applicable next steps.

Returns: Contact Us First

Return requests are handled according to our Return & Refund Policy. Email us before posting an item so we can identify the relevant order, consider eligibility, and communicate the authorized return destination if a return shipment is required. Our registration address is not automatically a parcel receiving facility or an in-person service desk.

Registered Operator

Operating Company: Guangzhou Hejia Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAKBLK184T
Company Address: Room K692, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Support Email: service@liptavo.com
Contact Phone: +86 13745396281
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)